All Seanet Systems are Operational

August 26th 2008-Current - Reconfiguration of Seanet DNS servers

ONGOING

A flaw in the DNS protocol has forced us to reconfigure our DNS servers in order to protect our customers from being directed to malicious websites and having their emails routed through unauthorized servers.  For most of our customer's no action needs to be taken, we have already pointed dynamic DNS requests to our new server.  If you have statically configured DNS on your network, it is vital that you update the settings immediately or risk the consequence of malicious attacks or loss of internet on Monday September 8th.  This action must be completed by Monday September 8th, at this time we are going to disable requests to the unprotected servers.  We have sent an email out to customers' who are using our old DNS servers, which contains a link to a page detailing the action necessary in order to protect your privacy and security on the World Wide Web.

September 22nd 2008 - Updated Spam filter Software--Incoming Server is busy with high load

Resolved

Update: We are experiencing a mail delay of up to two hours related to this update.  We are in contact with the software provider and are working towards a quick resolution.  While connecting to our incoming server you may experience timeouts due to the queue being processed.

We have updated the software which runs our spam filter to the latest versions.  The database is still intact and no emails were lost.  There may be various issues resulting from this upgrade and we appreciate your patience while we resolve them.

August 31st 2008 - New Round of Phishing Emails/Blacklists

Resolved

Update 9/6:  We have changed the IP address of our outgoing mail server in order to bypass the blocks by various providers.  If you are having trouble sending mail you may need to flush your dns cache. 

Update 9/4:  Due to a few of our customers replying to the below email with their password, spam has been sent out using those accounts.  This has caused seanet.com to be blacklisted by AOL, msn, craigslist and other domains.  We are currently working to resolve this issue ASAP

A new round of emails purportedly from Seanet, has been sent out asking for passwords.  Seanet will never ask you for your password via email nor delete your email address because you did not respond to an email.  The emails have the subject TERMINATION OF YOUR SEANET.COM ACCOUNT.  If you have sent your password you should call our technical support to change it immediately. 

August 11th 2008 - Web Server DDoS Attack

Resolved

UPDATE: The sites which are affected by the DDOS attack have been moved to a new IP address.

At approximately 9:10 on August 11th one of our web servers (control.seanet.com) started experiencing a Distributed Denial of Service attack which floods the server with packets of data.  Because the website under attack is on a shared IP, we had to disable that IP in order to keep most websites up. 

August 8th 2008 - Intermittent DSL connectivity Verizon/Quest PPPoE

RESOLVED

Customers may be experiencing packet loss which is expressed through intermittent connectivity.  One of our internal routers seems to be causing this issue and we are currently aware of the problem and taking steps to resolve this.